Cancellation policy

  1. Orders once placed can be cancelled only via call. Please call on 8007327373 for cancelling.

  2. We understand that your plans might change suddenly. To accommodate such unforeseen changes, You can cancel a confirmed order only if it is a one day prior order. If it is a same day order it can be cancelled anytime before 10 am for lunch & 3:00 pm on the day of delivery for dinner orders. Post this period no cancellations will be accepted nor entertained.

Refund policy

We at Casita Chef do our best to provide you a perfect, dining experience. Yet there are chances of some slippages on our part. To err is human & we are like any of you mere humans. We will refund you foodies in the following cases:

  1. If your delivery is different from your actual order.
The refund will be made via online transfer for online paid orders. All refunds will be processed between 5-15 working days. Casita Chef will be liable for taking the final call on refund policy based on each case.